Frequently Asked Questions

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NOTE: These are actual questions from our customers, and our answers. We endeavor to monitor and keep this information up to date. To confirm the information here, please do not hesitate to contact our office.

Operator Licences
Yes, you can request an abstract with just a learners licence. This can be requested right on our website here: https://registryagent.ca/mv/driversabstract
See attached application to renew your drivers license for 1 year while being outside of the province. You will need to provide the following documents (Via Email or Fax) - 1 Valid photo identification - 1 Non-photo identification (or photo identification) - Proof of Alberta address (with in the last 90days, Ex. Utility bill, pay-stub, mailed bank statements). Note* we can not accept electronic cell phone statements or electronic banking statements. - A letter from your employer on company letter head stating the following- client is working temporarily outside of Alberta and the expected date of return. Must include the full printed name, position, phone number and signature of the authorized person signing. Once the application and documents have been provided and reviewed we will send you a payment link via email for $28.00. We will than email you the interim license to be able to drive in British Columbia. When you return to Alberta you will have 14 days to exchange the one year drivers licenses for a full 5 years. You will need to supply the same type of documents to re-enroll for the full term minus the employment letter.
To update the address on your Alberta licence, you only need to provide the current licence. The fee is $28 to change the address. Also, to change the address on your vehicle registration, the fee is $7/vehicle. If you have not already completed the address change for AB Health, we can update the address here. There is no fee, just an application to complete.
The abstract will be processed within about an hour of receipt, during our operating hours. As MEP is not a traffic offense or a motor vehicle suspension, the MEP will most likely not appear on the driver’s abstract. To confirm if you have an MEP block, it would be best to contact MEP directly.
There is a licence process called Code F available to change your address when you are not able to attend the office in person. There is an application and ID that are required to process the Code F address change. The next time you renew your licence, there will be additional ID requirements needed; proof of identity, proof of legal presence, proof of Alberta residency and you will need to complete a vision screening and take a new photo. If you are able to attend the office for an address change, the documents mentioned above are not applicable as the address change will be processed in person which does not place the Code F on your Alberta licence. If you would like to proceed with the Code F address change, I can email you the application and information you need. For the birth certificate, all vital statistics applications must be done in person. The only exception is when the child is a newborn or born within the last year, the hospital would have provided you a tracking number to place the order through your MyAlberta Digital ID. When ordering your child’s birth certificate, you will need to select your Registry office, please indicate West-End Registries. If child is more than 1 year old and / or the hospital did not provide a tracking number, you must order the certificate in person. You will provide valid photo ID and an application will be completed in office which include the child’s birth details.
We can remove the condition code A from your driver’s licence. You don’t need to provide an documentation to have this removed. When you are in office, we will complete a vision test then process a replacement licence. The fee for the removal of the condition code is $28.00.
The money order can be made out to West-End Registries. If you need to review any details for the document you are preparing, please feel free to call or email me.
The fee to renew an Alberta driver’s licence is $93 for a 5 year renewal. If your current licence is still valid or expired less than 6 months, your current licence is the only document we need to renew the driver’s licence. If your current licence is expired more than 6 months, please contact me and I will provide the required documents to you.
To update the address on your Alberta licence, you only need to provide the current licence. The fee is $28 to change the address. Also, to change the address on your vehicle registration, the fee is $7/vehicle. If you have not already completed the address change for AB Health, we can update the address here. There is no fee, just an application to complete.
If your licence expired on Feb 19, you can renew now. You are correct, the May 15 extension is only for licences that expired since March 16. You will only need to supply our driver’s licence to renew. Although if you have a work or study permit or recently received permanent residency, you will need to supply your immigration document as well. The fee for a 5 year licence renewal is $93.00. The licence will be mailed to your home in approximately 7 – 10 business days, you will have an interim licence to drive with in the meantime.
From the date the Class 7 licence expired, you have 3 years to renew the learner’s licence before you would require full testing. If you have destroyed the licence, please provide one piece of government issued ID, Cdn Passport or Cdn Birth Certificate or Alberta Health Card. The proof of residency is only required if the licence has been expired for 6 months or more or if you have left Canada and are returning. The licence renewal is $93.00 for a 5 year renewal. A new photo is most likely required when renewing the licence. The new licence will be mailed to your home in approximately 7 – 10 business days. As you have learners experience, you must hold the licence for 365 days before you are eligible for a Class 5 Basic road test. Even though your licence had expired, your learning history is still available, so the 1 year does not restart. Unfortunately, Alberta Transportation is not conducting road tests at this time, until the public health emergency has ended. You can view the status of road tests on the Service Alberta website - https://www.alberta.ca/drivers-road-test.aspx
We can arrange for a staff member to conduct the Class 7 knowledge test orally. The fee is $30.00. To schedule the knowledge test appointment, please visit our registry office to pre-pay for the knowledge test and present your identification. We will schedule the knowledge test for a Tuesday or Wednesday morning @ 8 am. On your test date, you will need to provide all your identification then a staff member will read the knowledge test questions and answers to you. No other customers will be in the testing area while you are completing the knowledge test, which is the reason the test is by appointment only. ID requirements: If you are over 18, please provide your Alberta Identification Card. If you do not have the AB ID card, you must provide proof of your legal status in Canada (Canadian Birth Certificate or Passport or Immigration documents), a second piece of ID (Alberta Health Card) and proof of Alberta Residence dated within the last 90 days (A bill (energy, cable, phone, etc.), original mailed bank statement or credit card statement, pay stub) If you are under 18, you must provide proof of your legal status in Canada (Canadian Birth Certificate or Passport or Immigration documents), and a second piece of ID (Alberta Health Card). Also, your parent or legal guardian, with their driver's licence, must attend the office to sign consent for your knowledge test and to issue the driver's licence.
You can change your driver’s licence or ID card, your vehicle registration, and Alberta health card at our registry office. Please supply your original marriage certificate and your Alberta driver’s licence or ID card. For AB Health, you and your spouse must be on the same account in order to change your name. If you are unsure if you are on the same account, please complete the addition form - https://cfr.forms.gov.ab.ca/form/ahc2212.pdf. If you just need to change your last name, please complete the update form - https://cfr.forms.gov.ab.ca/form/AHC2211.pdf. Name change fees: - driver’s licence or ID card $28.00 - vehicle registration $7/vehicle - AB Health Card – no change
Please bring the civil marriage statement issued by the marriage officiant to change the name on your driver’s licence. The name and address change will be $28.00.
To update the address on your Alberta Licence, we only need to provide your Alberta licence. The fee to change the address on your licence is $28.00. The fee to change the address on your vehicle registration is $7/vehicle. We can change the address on your AB health card, please provide your AB health card or valid photo ID. There is 1 application that you will fill out in office, there is no fee to change the address.
The fee to renew an Alberta Class 5 licence is $93.00 for 5 years. We will most likely need to take a new photo when renewing the licence. You will receive an interim licence that allows you to drive, the photo licence will be mailed to your home in approximately 7 – 10 business days.
My understanding, if you are driving the vehicle on private property there is no licence requirements. But on public roads, the mechanic needs to hold the licence for the vehicle they are operating. You may call your local police station to request information. As a police officer would be issuing a ticket for driving a vehicle without the proper class of licence. Or after January 4 when Alberta Transportation returns from Christmas holiday, can be reached at 780-427-8901.
You can order a marriage certificate from our office, as long as the marriage occurred in the Province of Alberta. Please provide your valid photo ID to order the marriage certificate. The fee is $45.00. I have attached the marriage certificate application, if you are able to complete before your visit or we will print the application for you in office. We can change the name on your AB licence, vehicle registration, and AB health card. If you have the civil marriage statement from the marriage officiant, we can use this document to change your name on the items listed. Otherwise, you will need to wait for the original marriage certificate before the name change can be processed. The AB Driver’s licence will take approximately 7 – 10 business days to arrive at your Alberta address. Until the licence arrives, you will have an interim licence to drive with, but it is not photo ID. Fees: AB licence name change: $28.00 Or, if necessary, licence renewal with name change: $93.00 Vehicle registration: $7.00 / vehicle AB health card: No charge For AB Health, you and your spouse must be on the same account in order to change your name. If you are unsure if you are on the same account, please complete the addition form - https://cfr.forms.gov.ab.ca/form/ahc2212.pdf. If you and your spouse are already on the same account, please complete the update form - https://cfr.forms.gov.ab.ca/form/AHC2211.pdf for the change of name.
The abstract application and driver’s licence must be less than 3000kb for the file size to upload for the online driver’s abstract request. If you have taken a photo of the originally signed application, you will need to crop the photo to remove all areas of the photo that does not have text/your signature. If you are using a computer you may be able to change the file size on the pdf document. I am unsure what programs you might have available on your computer, but there are a couple of options for reducing the file size.
The driver’s abstract request will be submitted and paid for on our website: https://registryagent.ca/mv/driversabstract
No appointment is necessary to complete registry services. If your current ID card is valid to update the address on the ID, the fee is $28.00. We do not require an additional documents to change the address. If your current ID card has expired, we will need to renew the ID with the address change. The fee will be $49.00, if the renewal is required. Please email me if your ID is expired, I will need to know what date it expired to advise if you need additional documentation. If you haven’t already done so, we can also change the address for Alberta Health Card, there is no fee. There is an application that will completed to change the AB Health address.
Yes, you can request a commercial abstract. If you are currently in the Province of Alberta, you may request the commercial abstract on our website at: https://registryagent.ca/mv/driversabstract
The abstract online request must be submitted through our secure online portal. Also, the payments are made online when you upload your documents. The abstract form must be completed with your original signature then you would be able to take a photo of the completed form and driver’s licence to upload to our website. If you would like me to mail you the request form, please provide your home address. Otherwise, you can visit a registry office in person to obtain your driver’s abstract.
There is no appointment necessary for the learner’s knowledge test. Please attend our office at least 45 minutes before closing to allow ample time to complete the knowledge test. ID requirements: If you are over 18, please provide your Alberta Identification Card. If you do not have the AB ID card, you must provide proof of your legal status in Canada (Canadian Birth Certificate or Passport or Immigration documents), a second piece of ID (Alberta Health Card) and proof of Alberta Residence dated within the last 90 days (A bill (i.e. energy, cable, phone, etc.), lease agreement, or pay stub) If you are under 18, you must provide proof of your legal status in Canada (Canadian Birth Certificate or Passport or Immigration documents), and a second piece of ID (Alberta Health Card). Also, your parent or legal guardian, with their driver's licence, must attend the office to sign consent for your knowledge test and to issue the driver's licence. The fee for the learner’s test is $17.00. The fee for the licence is $93.00.
To register a tradename or partnership, the Declaration of Tradename or Partnership are available on our website @ https://registryagent.ca/info/cr/overview. We will need valid photo ID for the individual that is registering the business. The fee is $65.00. We will complete a pre-search for the business name to ensure you are not registering an identical or very similar name to an existing business. A formal NUANS is not required, but if you prefer to complete the NUANS, the fee is $57.75 in addition to the business registration.
The online abstract request must be submitted through our secure online portal with the completed application and the copy of your licence. If you do not have your licence, you may supply an alternative piece of identification which contains the your photo, legal name and date of birth (e.g., passport, citizenship card, permanent resident card)
If you are an Alberta resident, you may order an abstract through our secure online portal @ https://registryagent.ca/mv/driversabstract/overview/alberta-online-drivers-abstracts. The payment is made online when you upload your documents. The abstract form must be completed with your original signature then you would be able to take a photo of the completed form and driver’s licence to upload to our website. If you would like me to mail you the request form, please provide your home address. Otherwise, you can visit a registry office in person to obtain your driver’s abstract. If you are not an Alberta resident, you have two options for obtaining your abstracts. Driver’s Abstract Consent (providing consent to an individual in Alberta to request your abstract at a registry office): Complete the attached “consent” form, with your original signature. Then email to our office at counter@registryagent.ca or to the person who you have provided consent, if they are able to print at home. When your designated person visits our office, please ensure they have a valid AB licence or ID card. They will complete a statement of intent form in office, which accepts responsibility for your abstract. Your designated agent will pay the abstract fee of $28 and the original abstract will be released to your designated agent to provide to you. Notarized Abstract Request (requesting an abstract by mail): Complete the attached “notarized” request, with your original signature. Please indicate you are requesting an abstract (3, 5 or 10 years and either SDA – regular driver’s abstract or CDA – commercial driver’s abstract). Please make a clear photocopy of your photo identification. Please note, you do not need to get the notarized form or the photocopy of your photo ID signed by a notary public due to the COVID-19 Pandemic. Please send us a self-addressed express post envelope, which can be purchased from Canada Post located at most Shopper’s Drug Mart locations. The fee is $36.00 for the abstract. Please mail to our office: 1) Application 2) Photocopy of your photo ID as indicated on the application 3) Self-Addressed Express Post envelope 4) Money or certified cheque, payable to West-End Registries – or a note indicating you would like the payment link sent for Visa or M/C payment.
A new licence photo is required every 4 years. The licence is usually issued for a 5 year term. In most cases, a new photo will be required at each renewal.
You may complete your Class 7 test at West-End Registries. No appointment is necessary. Please attend our office at least 45 minutes before closing to allow ample time to complete the knowledge test. ID requirements: If you are over 18, please provide your valid Alberta Identification Card. If you do not have the AB ID card, you must provide proof of your legal status in Canada (Canadian Birth Certificate or Passport or Immigration documents), a second piece of ID (Alberta Health Card) and proof of Alberta Residence dated within the last 90 days (A bill (energy, cable, phone, etc.), original mailed bank statement or credit card statement, pay stub, or lease agreement) If you are under 18, you must provide proof of your legal status in Canada (Canadian Birth Certificate or Passport or Immigration documents), and a second piece of ID (Alberta Health Card). Also, your parent or legal guardian, with their driver's licence, must attend the office to sign consent for your knowledge test and to issue the driver's licence. The fee for the learner’s test is $17.00. The fee for the licence is $93.00.
Driver’s abstracts for the employees are not available as an automatic service. Each request for an abstract must have a request letter from the company. If the company doesn’t have an AMVIR agreement set up with Data Access and Contract Management Unit (DACMU), you will need to need to apply for the agreement prior to requesting abstracts for your employees. If you already have an AMVIR agreement or once it is set up, you can complete the attached billing letter on company letterhead and return to our office. The details on the billing letter will allow us to process the abstract requests. If at any time there are changes to any information on the billing letter (address, contacts, etc.), we will require an updated letter. Also attached, the WER Abstract template for requesting abstracts. When completing the template, please print on company letterhead with an original signature. We are unable to accept abstract requests with a digital signature. The abstract template will need to be faxed or dropped off in person when requesting the abstracts. The company AMVIR number must be place on each Abstract request. The PUAN is only required on the Billing letter. Please do not place the PUAN on the abstract request. To arrange for payment for the abstracts, we can send a payment link to pay be credit card. There will be a 3.5% activation fee when payment is made by credit card. Or we may accept a cheque, payment is required when picking up the abstracts.
The abstract online request may be submitted through our secure online portal @ https://registryagent.ca/mv/driversabstract. The abstract form must be completed with your original signature, then you may take a photo or scan the completed form and driver’s licence to upload to our website. Once we receive the request, the abstract will be sent via encrypted email in approximately 24 hours.
If you are an Alberta resident, you may order a standard or a commercial abstract through our secure online portal @ https://registryagent.ca/mv/driversabstract. The abstract form must be completed with your original signature then you may take a photo or scan the completed form and driver’s licence to upload to our website. The payment is made online when you upload your documents. Once we receive your request, we will return results to you by encrypted email in approximately 24 hours. If you are not an Alberta resident, you have two options for obtaining your abstracts. Driver’s Abstract Consent (providing consent to an individual in Alberta to request your abstract at a registry office): Complete the attached “consent” form, with your original signature. Then email to our office at counter@registryagent.ca or to the person who you have provided consent, if they are able to print at home. When your designated person visits our office, please ensure they have a valid AB licence or ID card. They will complete a statement of intent form in office, which accepts responsibility for your abstract. Your designated agent will pay the abstract fee of $28 and the original abstract will be released to your designated agent to provide to you. Notarized Abstract Request (requesting an abstract by mail): Complete the attached “notarized” request, with your original signature. Please indicate you are requesting an abstract (3, 5 or 10 years and either SDA – regular driver’s abstract or CDA – commercial driver’s abstract). Please make a clear photocopy of your photo identification. Please note, you do not need to get the notarized form or the photocopy of your photo ID signed by a notary public due to the COVID-19 Pandemic. Please send us a self-addressed express post envelope, which can be purchased from Canada Post located at most Shopper’s Drug Mart locations. The fee is $36.00 for the abstract. Please mail to our office: 1) Application 2) Photocopy of your photo ID as indicated on the application 3) Self-Addressed Express Post envelope 4) Money or certified cheque, payable to West-End Registries – or a note indicating you would like the payment link sent for Visa or M/C payment.
Yes, we can issue or a renewal an Alberta identification card. If this is your first time applying for an ID, you must provide proof of your legal status in Canada (Canadian Birth Certificate or Passport or Immigration documents), a second piece of ID (Alberta Health Card) and proof of Alberta Residence dated within the last 90 days (A bill (i.e. energy, cable, phone, etc.), lease agreement, or pay stub) If you need to renew your ID that has not been expired for 6 months or more, please supply your current ID card to renew. If the current ID has been expired for more than 6 months, please supply the documents listed above (as if you were applying for the first time). The fee to issue a new ID or renew is $49.00