Frequently Asked Questions

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NOTE: These are actual questions from our customers, and our answers. We endeavor to monitor and keep this information up to date. To confirm the information here, please do not hesitate to contact our office.

Vehicle Registrations
The duplicate registration is available to pick up in person at West-End Registries. The fee is $28 for the vehicle registration certificate re-print. Please provide your driver’s licence or other photo ID. We are able to process a duplicate registration by email request. We would send you a payment link to accept payment by credit card. Then the duplicate vehicle registration would be mailed to your home, so it may be 2+ business days for you to receive the Canada Post mail delivery. If you would like to submit your request by email, rather than in person, please respond to my email so I may send you the authorization letter to provide consent for the registry office to produce the duplicate registration.
The Alberta vehicle registration fees were increased from $84.45 to $93.00 in January 2020. The vehicle registration certificate that you received will have a price listed on the bottom right hand corner, to confirms the price of the vehicle registration. I have tried to locate the website that you found the fee listed as $84.45, but I have had no success. Can you provide the web address so I may submit to Service Alberta for correction? If you have any further questions, please feel free to contact me directly.
You cannot register fleet vehicles online. You may email your fleet notice to fleet@registryagent.ca for processing. Please note any required changes on the fleet notice and if you need the registration reprinted for any or all vehicles. We will provide the price that is due when we have prepared the fleet renewal. Once complete, a company representative may visit our office to make the payment and pick up any required documents.
We were closed on January 1. If you still need to renew your vehicle registration, we are open today from 8 am to 6 pm. Please provide your insurance and photo ID to renew your vehicle registration.
When you submit your registration renewal online, there is no deadline to pick it up. We will hold the documents in office until you are able to visit our office. The only deadline would be your expiry date, which is the last day of August based on your last name. You also have an option to have the registration mailed out by courier for an extra fee or by Canada Post for no extra charge. The mail out option is available as long as your address is correct on your registration certificate.
You may send your husband to pick up your registration. We would prefer that his licence address matches the address on the registration. As you have contacted us to arrange for a 3rd party, we will allow him to pick up even if the addresses do not match. Please send your husband to the Fleet Services -there is a sign on the door. He will not have to wait in line at the registry side.
If the vehicle registration certificate is in your name, there is no need to have your ex-husband sign the letter of authorization or provide the bill of sale again. When you renew your registration in April, please provide your licence or other photo ID and the insurance for the vehicle.
Yes, you may register a new vehicle for another person. You will need to provide: - Original bill of sale - New Vehicle Information Statement (NVIS), if applicable for a brand new vehicle - “Authorization for Vehicle Services” located on the http://www.servicealberta.gov.ab.ca/pdf/mv/REG0169.pdf and - Valid insurance - Your valid driver’s licence or other photo ID
All overdue fines must be paid before the vehicle registration can be processed.
There may be a refund available for your licence and registration, depending on how much time is remaining. If you have 1 full year or more remaining on your driver’s licence, there would be a refund available. If the vehicle registration is valid for 6 months or more, there would be a refund available. To process the cancellation of a driver’s licence and registration, you may submit a written request to West-End Registries. There is a fee of $9 / cancellation. Once we receive your written request, we can send you a payment link to make the payment by credit card or you may mail a cheque or money order. Operator licence cancellation: Submit a written request via mail, fax, or encrypted email, containing the following elements directly to the registry agent office: - Date. - Name. - New address. - Daytime telephone number. - Driver’s licence number or MVID. - Signature. Vehicle registration cancellation: Submit a written request containing the following elements, via mail, fax or encrypted email, directly to the registry agent office: - Date. - Name of registered owner(s). - New address. - Identification type and number. - Licence plate number (If the licence plate is not returned with the request, the client must provide an explanation of what happened to the licence plate.) - Signature from registered owner(s) To discontinue the reminder service, please visit https://reminders.e-registry.ca/, enter your email or mobile number in the “Returning Customers”. An email or text will be sent to access your profile. You may change or delete your reminder profile.
Yes, you may renew the registration for another person. You will need to provide: - The current vehicle registration certificate (format may be: original, photocopy or photo received by email or text) or - An “Authorization for Vehicle Services” located on the http://www.servicealberta.gov.ab.ca/pdf/mv/REG0169.pdf and - Valid insurance If there are any changes required on the registration, you will need to provide the “Authorization for Vehicle Services” that indicates the requested changes. We will also need your valid driver’s licence or other photo ID to make the necessary changes on the vehicle registration.
You do not need to book an appointment for a registry services. We are open regular hours For the traffic ticket, if it is not overdue, please bring the original ticket. There is a $9.00 service charge when paying the ticket at any registry office. For the renewal, if it is a vehicle renewal, please bring in your insurance. Or if it is a licence renewal, we will most likely need to take a new photo. The licence or vehicle renewal will be $93.00.